Privacy Policy
Midwest Municipal Services dba CredStar Revenue Solutions (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, phone calls, text messages, and email communications.
1. Information We Collect
We collect personal information in several ways, including directly from you, from third-party clients (such as government entities), and through automated means when you use our website or services.
Types of Information We May Collect:
• Contact Information: Name, mailing address, email address, phone number
• Account Information: Account numbers, balances, payment history
• Communication Content: Recordings of calls, text messages, emails, and voicemails
• Payment Information: Payment method details (processed via secure third-party providers)
• Technical Data: IP address, browser type, device information, operating system, and website usage activity
We may also receive information about you from our clients, including government entities or other organizations that place accounts with us for servicing or collection.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Communicating with you about your account
• Processing payments and resolving billing matters
• Fulfilling contractual obligations to our clients
• Complying with legal and regulatory requirements
• Verifying identity and preventing fraud or unauthorized activity
• Improving the functionality, security, and performance of our website and services
Legal Basis for Processing (Where Applicable):
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)
3. Phone Calls and Text Messages
By providing your telephone number, you consent to receive calls and text messages from us, including through automated dialing systems or prerecorded messages, as permitted by applicable law.
Standard messaging and data rates may apply. You may opt out by replying “STOP.”
4. Email Communications
We may send account-related and legally required communications. You may opt out of non-essential emails.
5. Information Sharing and Disclosure
We do not sell personal information or share it for cross-context behavioral advertising.
We may share information with:
• Clients (creditors/government entities)
• Service providers (payment processors, mailing vendors, analytics providers)
• Legal authorities when required
• Professional advisors
All third parties are bound by confidentiality and data protection obligations.
6. Data Retention
We retain personal information as long as necessary to meet business and legal requirements.
7. Data Security
We use administrative, technical, and physical safeguards to protect your information.
8. Your Privacy Rights
Depending on your state, you may have rights to access, correct, delete, or limit the use of your personal information.
To exercise your rights, contact us using the information below. Identity verification may be required.
9. Cookies, Tracking Technologies, and Analytics
We use cookies and Google Analytics to analyze website usage and improve performance.
Google Analytics may collect: IP address (with anonymization where applicable), browser type, device data, pages visited, and usage patterns.
Where required by law, we obtain consent before using non-essential cookies.
You can:
• Adjust browser settings to disable cookies
• Use Google’s opt-out tool: https://tools.google.com/dlpage/gaoptout
• Learn more: https://policies.google.com/technologies/partner-sites
10. State-Specific Privacy Rights
California Residents (CCPA/CPRA)
California residents have the right to:
• Know what personal information is collected, used, disclosed, or shared
• Request deletion of personal information
• Correct inaccurate personal information
• Limit use of sensitive personal information (where applicable)
• Opt out of sale or sharing (we do not sell or share personal data)
• Not be discriminated against for exercising rights
We do not sell or share personal information as defined under California law.
Virginia, Colorado, Connecticut, and Utah Residents
Residents of these states may have the right to:
• Access personal data
• Correct inaccuracies
• Delete personal data
• Obtain a copy of their data
• Opt out of targeted advertising (we do not engage in this), sale, or profiling
You may also have the right to appeal a denied request by contacting us.
Other U.S. States
We will honor applicable privacy rights under state laws as they become effective. Residents may submit requests using the contact information below.
11. Third-Party Websites
We are not responsible for external site privacy practices.
12. Children’s Privacy
We do not knowingly collect information from children under 13.
13. Updates to This Privacy Policy
We may update this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
CredStar Revenue Solutions
PO Box 493
Camby, IN 46113
Phone: (866) 372-1024
Email: info@municipalpartner.com
Website: www.municipalpartner.com